Reference

How hanbi88 Handles Your Personal Information

This privacy policy explains exactly what data we collect when you use hanbi88, how we use it, and what control you have over it. Access to our platform depends on local law and is available only where permitted in your region.

Account Data ProtectionDANA, OVO, GoPay Payment PrivacyCookie TransparencyData Access Requests

Explore the Lobby Read FAQ

HOW WE PROTECT DATA

Security, Cookies, Retention and Access

We apply encryption to data in transit between your device and our servers, so information you submit — account credentials, payment details — is not readable in plain form during transfer. Sessions are protected by token-based authentication, and we prompt re-verification when account activity looks out of pattern for your registered device.

Cookie Use

We use session cookies to keep you logged in and functional cookies to remember your lobby preferences. Analytics cookies track page performance in aggregate, not individual behaviour. You can adjust cookie permissions from the cookie banner on your first visit.

Data Retention

Account records are kept for as long as your account is active and for the period required by any applicable legal obligation.

Payment Data Security

Transaction data tied to DANA, OVO, and GoPay deposits is stored in encrypted form. Only the transaction reference and amount are recorded on our side — we do not hold your full wallet credentials or bank account numbers.

Who to Contact for Changes

To update incorrect personal information, submit a correction request via live chat or email. Provide your registered account details and specify which data point needs changing. We aim to resolve correction requests promptly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

Live Chat Support Open the live chat from your account dashboard to raise a data query directly. Our Indonesia support team handles privacy questions through this channel.

Email Privacy Request Send a written data access or deletion request to our support email. Include your registered account name and the wallet you use — DANA, OVO, or GoPay — to help us locate your records.

Account Settings Panel Some data preferences, including marketing communication opt-outs, are managed directly inside your account settings. Log in, go to Profile, and look for the Communication section.

What Information We Collect and Why

hanbi88 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account with us, we collect the details you provide directly — your name, email address, date of birth, and the mobile number linked to your account. When you make a deposit via DANA, OVO, or GoPay, we record the transaction reference and

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wallet identifier so we can match payments to your account accurately. We do not store your full e-wallet PIN or password at any point. We also collect device data — your browser type, operating system, and IP address — to maintain account security and detect unusual
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access patterns. If you contact our support team, the content of that exchange is retained so we can follow up and improve our service. Usage data, such as which sections of the lobby you navigate and how long sessions run, helps us keep the platform relevant.
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All data collected serves a specific operational purpose: processing your transactions, securing your account, and meeting any obligations that apply where local law requires. We do not sell your personal information to third parties. Where we share data with payment processors like DANA, OVO, or GoPay,
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that sharing is limited to what is needed to complete your transaction.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Common Questions About Your Data on hanbi88

These are the questions we hear most from account holders about how their information is handled, stored, and what they can do about it.

We collect your name, email, date of birth, and mobile number at registration. If you deposit via DANA, OVO, or GoPay, we also record the wallet transaction reference to match the payment to your account.

Yes. Submit a data access request through live chat or our support email. Include your registered account name so we can locate your records and respond to your request.

We share data only with payment processors — DANA, OVO, GoPay — and only the details needed to complete a transaction. We do not sell your personal information to advertisers or data brokers.

After account closure, we keep records only for the period required by applicable legal obligations, then delete the remainder. The exact retention window depends on the laws that apply in your eligible region.

Log into your account, go to Profile, and open the Communication section. You can turn off marketing emails and notifications from there without contacting support.

No. We record only the transaction reference and amount from each deposit. Your full e-wallet PIN, password, and bank account number are never stored on our platform.

Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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How hanbi88 Handles Your Personal Information

Security, Cookies, Retention and Access

Reach Us About Your Privacy

Common Questions About Your Data on hanbi88

01 What personal data does hanbi88 collect when I register?

02 Can I request a copy of the data hanbi88 holds on me?

03 Does hanbi88 share my data with third parties?

04 How long does hanbi88 keep my account data after I close my account?

05 How do I opt out of marketing communications?

06 Are my DANA, OVO, or GoPay wallet credentials stored by hanbi88?

Privacy Policy

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